Turnaround time varies based upon exactly what you’re framing. When you place your order online, we show estimated delivery dates throughout the shopping experience that are calculated based upon what you’re framing with us and your shipping zip code.

Digital Orders typically ship within 2-3 business days and your delivery date depends upon the shipping method selected at checkout. When you place your order, you’ll see several options.

• UPS Ground®: Standard production + Ground Shipping (Arrives in 5-10 business days)
• UPS 2nd Day Air®: Priority production + 2nd Day Air (Arrives in 3 business days)
• UPS Next Day Air®: Priority production + Next Day Air (Arrives in 2 business days)

Framing For Physical Items:

• Online Orders with our Mail-In Service – typically ship within 1-2 weeks once your art arrives in our studio
• Retail Orders – typically ship or arrive back in a retail store to pickup within 1-2 weeks of dropping off your art

Need something faster? Check out our collection of tabletop frames available for same day gifting. Simply order online and select in-store pickup or visit any of our retail stores to walk in with a photo and walk out in minutes with a beautifully framed photo.

Have a specific deadline? Feel free to contact us directly and we’re happy to see what we can do.

If you’re ready to start your order, you can begin framing here. We can’t wait to see what you frame!

You can view the status of your order from your account page at any time.

Digital Upload orders will receive a delivery timeline immediately after purchasing.

Physical Item orders will receive a delivery timeline once your art is fully received by our studio team.

If your frame hasn’t shipped yet, you still have time to edit almost anything about your order including:

• Updating your shipping address
• Adding a gift note
• Changing your frame style
• Changing your mat style
• Updating your digital photo
• Adding or editing the mat caption, brass plate or personalization of your order
• Revising the layout of your piece

As a quick heads up, some order updates might increase the total cost of your order and/or extend the turnaround time for your order. Contact us and a member of our support team can assist with any adjustments.

If your piece has already shipped when you realize you’d like to make a change, we’re proud to offer a 100% Happiness Guarantee. We want you to love your finished piece, and you can always reach out to our support team to discuss the best option to revise your frame style choices.

Your happiness is our top priority, and we’re proud to offer a Happiness Guarantee. If you’re not 100% happy with your order for any reason let us know and we’ll make it right.

Contact us and a member of our Support team will follow up shortly to resolve your issue.

We’re proud to offer clear, transparent pricing and we do not have any active promo codes or discounts at this time.

To be the first to know when we do offer sales, promotions, and in-store events, we recommend signing up for our marketing emails. That way, you’ll always be in the loop!

Please note: We’re aware that some third-party websites may list Framebridge promo codes, but these are not valid. In some cases, a code may appear to work until you enter your email address at checkout—this usually means the code was created for a specific user or account and is not publicly available.

Measure the length and width of your piece to the nearest whole inch. Please round up to ensure the packaging we send is the appropriate size.

Pro Tip: If you don’t have a tape measure handy, a standard sheet of 8.5" x 11" paper is a very helpful tool to approximate the size of your piece.

Once your piece arrives in our studio, our team of experts will precisely measure your art’s exact dimensions and build your custom frame.

If your art is currently matted and you’d like to frame your art using the existing mat, please only measure the art itself. After you place your order, please Contact Us to share the total size of the matted art and we will update the size of the packaging we send if needed.

We’re proud to offer clear, transparent pricing and the foundation of our pricing is based upon the size of the piece you are framing.

Framing for digital photos starts at just $40 and custom framing for physical art starts at $85.

As you navigate our website and design a custom frame for your art or photos, you’ll always see the most up-to-date pricing based upon the size of your piece and the materials you’ve selected.

You can explore more detail about our pricing here.

Framebridge’s Mail-In Custom Framing Service makes it easy to custom frame anything you love from anywhere. We’ll provide secure, prepaid packaging for you to mail us your art. Our team will expertly custom frame your piece using the highest quality materials and ship it directly to your door, ready to hang.

How Our Mail-In Service Works:

1. Design Your Frame: Upload a photo of your art to browse frame and mat styles.
2. Choose Your Packaging: We provide tubes and flat mailers to safely mail us your art. If your art is already securely packaged, we’ll provide a prepaid shipping label. Simply make a selection in cart.
3. We Send Packaging: After you place your order, our team will ship your secure packaging and you’ll receive tracking information.
4. Mail Your Art: Securely package your art, attach the prepaid shipping label, and drop it off at your nearest UPS location.
5. We Frame Your Art: You’ll receive a notification as soon as your art arrives in our studio. Our team of experts will carefully custom frame your piece using the highest quality materials.
6. Delivered, Ready to Hang: You’ll receive tracking information as soon as your piece ships, and your finished frame will be delivered to your door, ready to hang in days.

A $10 mail-in service fee is automatically added to your order to cover the cost of materials and transportation to ship us your art.

Additionally, you’re always welcome to drop off the art you’ve ordered online at one of our retail stores and member of our team will carefully package your art to send to our studio via our dedicated shuttle network.

Packaging for orders placed using our Mail-In service ships UPS Ground within days of you placing your order and will arrive in 2-6 business days.

As soon as your packaging ships, you’ll receive an email with the subject line: “Your packaging has shipped!” that includes tracking information for your packaging. The tracking information for your packaging is also available in your Account.

If you haven’t received your tracking information or packaging after 6 business days, please fill out this form to request new packaging.

We’re happy to send new packaging to mail us your art if needed for any reason.

Simply fill out this form and select “Packaging Requests” from the dropdown and our Support team will send you replacement packaging.

The safety and security of your art is our top priority, and we do everything we can to keep your art safe every step of the way.

We’re proud to offer a comprehensive Art Care Guarantee. In the unlikely event that your art is lost or damaged, our team will make every effort to replace it. If a replacement is not possible, we will reimburse you for the value of the piece (proof of value, or an appraisal and proof of purchase or ownership is required).

We know how important the Certificate of Authenticity (COA) for your art is, and we want to make sure that this important document stays with you at all times. When you use our Mail-In Service, please only send us the artwork that will be framed and do not ship any additional materials like Certificates of Authenticity.

We can create a pocket on the back of your frame so you can safely store the certificate with the art in the future. If you would like to add a pocket to your frame, please add a note requesting this pocket to your “Special Instructions” in your Shopping Cart and we will be happy to create that for you.

When you receive your frame, simply insert the COA into the pocket and you’ll always know where it is.

At Framebridge, we take pride in offering full-service custom framing. Each custom frame is carefully cut and assembled to fit your artwork perfectly.

Because our frames are designed specifically for each piece, our custom framing service is not designed to allow you to frame items yourself or to change out your photos or artwork over time. Our custom frames are expertly crafted and sealed with a kraft paper backing to ensure your artwork is fully protected and preserved for years to come.

Since every custom frame is tailored to your artwork, we require the piece to be sent to us so we can create a frame that’s a perfect fit.

That said, we recently introduced two new categories to make it easier to frame your own items at home:

• Tabletop Frames – We offer a collection of tabletop frames with removable backings that make it easy for you to replace and swap photos over time.
• Souvenir Frames – We offer a collection of frames designed for matchboxes, photo strips, coasters, and other small ephemera that you can buy empty and add your own small item or object to at home.

When you upload a digital photo for us to print and frame, we validate the resolution to ensure we’re only showing you size options that we’re confident will look great when printed.

Our website supports digital uploads of the following file types: .JPG, .GIF, .HEIC, PNG or .TIF and up to 50MB large.

If you have questions or need help converting a file, contact us here.

When you upload a photo for us to print and frame, we validate the resolution to ensure we’re only showing you size options that we’re confident will look great when printed.

If you’d like a larger print than the options you see available, you’ll need to upload a higher-resolution version of your image.

To ensure the best print quality, we require image files to have a resolution of at least 150 DPI—this keeps your print crisp and clear. Our site automatically calculates the largest size your photo can be printed at this resolution (pretty smart, right? 😉). The higher the resolution, the larger we can print. Just a heads up, we can print up to 32" x 40" online and 40" x 60" in-store.

For more details on the specifics of photo resolution, check out our blog post here.

We print on Epson Premium Lustre or Enhanced Matte paper using archival inks. We print in RGB color mode and Adobe sRGB color space. We require a minimum image resolution of 150 DPI to ensure the highest quality in the finished print.

Our standard is to print on premium lustre paper, but if you’d prefer we print your image on matte paper, please note that request in the “Special Instructions” field in your cart during checkout.

All custom frames for digital photos are custom cut and assembled to the exact specifications of your photos and sealed with a protective kraft paper backing, so you will not be able to swap or replace images or artwork over time. We do this to ensure that your art and photos are safe and protected for years to come.

That said, if you’re interested in the flexibility to change your art or photos over time, our collection of Tabletop Frames is a great solution. These tabletop frames with removable backings make it easy to change your art or photo anytime easily at home. Plus, if you visit a Framebridge retail store we’re proud to offer complimentary photo printing to make it easy to update the photo in your tabletop frame.

Framebridge is the easiest way to send a truly-one-of-a-kind, thoughtful gift.

Shop our curated collection of our favorite gifts to frame digital photos here or design a custom framed gift for any item here.

You can add a personalized gift note to any order in your cart during checkout, and we’ll ship your order directly to the recipient. To ensure a delightful unboxing experience for your gift recipient, we never include pricing information in the box.

Want to give your gift recipient the joy of designing their own custom frame for something they love? A Framebridge gift card is always a great choice.

Yes! We offer an assortment of frames that come beautifully packaged in gift boxes.

You can always add a personalized gift note to any order by clicking “add a note” in the gift note section of your shopping cart.

Additionally, we offer gift bags and tissue paper in every retail store, so you can always walk out with a beautifully gift wrapped package when you print and frame a photo in one of our tabletop frames in a retail store.

We offer several ways to personalize your frame with a mat caption, engraved brass plate or story pocket.

Mat Captions allow you to add up to four lines of printed text directly on your mat board. This is perfect to add a name, date, or quote to your piece. Mat captions are available for an additional $25.

Brass Plates are engraved with your own custom text (up to two lines, 25 characters per line). They offer an added special touch to your overall design and are perfect for displaying dates, names or short phrases. They are available only on select frames for an additional charge of $25.

Story Pockets are printed messages (up to 650 characters) that are tucked into a secret envelope on the back of your frame. They are wonderful for recording personal stories, memories, jokes and can also be used to stash receipts or certificates. They are available for an additional charge of $5.

Yes! Physical & Digital Gift Cards can be purchased here.

Please note, that because gift cards represent a cash-for-cash value, promo or discount codes cannot be applied toward the purchase of Gift Cards. All Gift Card purchases are final and cannot be refunded.

Physical gift cards are generally delivered within 5 business days of being purchased. You can send an e-gift card via email at any time!

Need a physical gift card fast? Walk into any retail store to purchase a gift card and walk out in minutes with a beautifully wrapped, thoughtful gift.

To redeem your gift card, simply apply your gift card number at checkout in the box labeled “discount code or gift card”.

To check your gift card balance, click here.

Need a hand picking the perfect frame? Our Designer’s Choice service is here to help! Receive personalized design recommendations from one of our talented designers—for free!

If you’re unsure which frame would best complement your artwork or just want a fresh perspective, we’ve got you covered.

Answer a few quick questions upfront, place your order and then within 2 days of receiving your artwork, your designer will reach out with 4 handpicked frame suggestions based on your preferences.

Once you’ve chosen your favorite, we’ll begin framing your piece.

If none of the suggestions quite hit the mark, no worries – just send us an email with your thoughts, and we’ll send over more options until you’re 100% happy.

Ready to get started? You can easily choose Designer’s Choice here.

For digital uploads, you’ll receive recommendations within 48 hours of placing your order.

For physical pieces or mail-in items, you’ll receive recommendations within 48 hours of their arrival in our studio.

Yes, we offer expedited shipping for digital upload orders. You’ll see delivery estimates during checkout. Simply select your preferred shipping speed at checkout. We currently offer:

• UPS 2nd Day Air®: Priority production + 2nd Day Air (Arrives in 3 business days)
• UPS Next Day Air®: Priority production + Next Day Air (Arrives in 2 business days)

Need something framed same-day? Check out our collection of same-day gifts available in every retail store.

Right now we ship to the continental US, plus Hawaii and Alaska. We don’t ship internationally. Yet!

We hope to begin shipping to Canada in the future. Click here to share your email address, and you’ll be the first to know as soon as we launch Canadian shipping.

Yes! If you’d like to order art or a piece to frame online and ship it directly to Framebridge, here’s how.

1. Place your Framebridge order before purchasing your artwork.
2. During checkout, add a note in the “Special Instructions” stating that your artwork will be shipped directly from the artist.
3. In the packaging section, select “Just a label, please!”
4. Order your artwork. If possible, ask the seller to use your Framebridge shipping label. If they are unable to, please provide the following instructions:
   • The artist or seller must include your Framebridge Order Number (which begins with “M”) in the shipping address to ensure proper matching upon arrival.
   • Have your artwork shipped to:
     Your Name + [Your Framebridge Order Number – will start with an #M]
     701 S. Keeneland Dr.
     Ste 3
     Richmond, KY 40475

Once you’ve placed your order for your art, feel free to send us a quick follow-up note with any order or tracking information so we can keep our eyes peeled for it.

Once your artwork arrives, our team will match it to your order and notify you that we’ve received it.

We’re proud to stand behind our Happiness Guarantee. If you’re not 100% happy with your order for any reason, let us know and we’ll make it right.

To get started, please contact us with your order number and include as much detail as possible (including pictures if you can), so our team can get your replacement taken care of quickly and correct any errors or mistakes.

For framed digital photos, we’ll send you a new frame in days.

For framed physical items, we have two options:

• Ship your item back to our studio – We suggest holding onto the packaging your original order came with, so you can quickly ship the piece back to us (we’ll send you a return label). If you’ve thrown away the packaging, no worries! We can send you a new box.
• Drop off your item in-store – If you’re near a retail store, you can bring in your item and a member of our team will help process your return.

If you have any questions about this process, simply contact us.

We don’t have an option to split shipments within a single order. To ship to multiple unique addresses, please place an order for each address.

Need help with a bulk corporate gifting order? Click here and our concierge support team can assist you.

We ship all packages via UPS and we do not currently require signatures on delivery. Signatures are left to the discretion of the UPS driver.

If you would prefer a secure delivery, we recommend signing up for UPS My Choice, which allows a range of customizable features, including:

• Reroute or reschedule package deliveries
• Get estimated and confirmed delivery windows
• Track and manage multiple packages at once
• Receive real-time delivery alerts
• Follow your delivery on a live map
• Leave driver instructions
• Plan deliveries around your schedule
• Route packages to a UPS Access Point™ location for convenient pickup

Additionally, you can always choose to pick up your frames in one of our retail stores where our team members will carefully receive your frame and notify you when it’s ready for pickup.

Yes! We’re proud to operate a growing network of retail stores across the country to make it even easier and more fun to custom frame everything you love. Please click here to find your nearest store.

Visit a Framebridge retail store to see our curated collection of frame styles in person and get personalized framing recommendations from one of our expert design associates.

In-store, we also offer same-day framing for digital photos in our assortment of tabletop frames and Souvenir Frames designed for ephemera like matchboxes, photo strips and more.

Yes, we have scanners in every store and offer complimentary scanning to digitize a physical photo or document. Simply bring in your physical item and our team can scan and digitize the file for you to make it easy to print and frame digital replicas of a cherished original piece.

We can frame pieces up to 40” x 60” in all of our retail stores. Framed oversized pieces are too large to ship with UPS and must be picked up in our retail store.

No! Walk-ins are always welcome in any Framebridge location. If you’d prefer to make an appointment and have a dedicated member of our team waiting to assist you with a design consultation, find your nearest store here and click “Book an Appointment”.

We have a beautiful collection of Gallery Walls designed for digital photos. Our curated photo layouts come complete with a life-size hanging guide to make it simple to install your finished frames.

Here’s how it works:

1. Choose your favorite gallery wall layout
2. Upload your photos, choose your style and complete your purchase
3. We’ll send your finished frames ready to hang, complete with a life-sized hanging guide

Interested in a custom layout for art and digital photos? Visit a retail store for personalized 1:1 design recommendations.

Our life-size hanging guide is printed on kraft paper with outlines for all of the frames included in your gallery wall. Simply level and hang the hanging guide with painters tape and install the provided hanging hardware at the designated spots.

For more detailed information on how to use your hanging guide, click here.

You can custom frame just about anything (and we have!). We can frame most things up to 40" x 60" and 1 1/2" thick. This means canvases, 3-D objects (great for float mounting), newspapers, magazines, diplomas, scarves and more. Check out our “Things you can Framebridge” page to be inspired!

Yes! We have a collection of multi-photo collage frames designed to beautifully display multiple photos in a single frame. We offer design layouts to frame anywhere from 2 to 13 photos in the same frame. Shop our collection of Multi-Photo Frames here

Yes! We can frame scarves up to 32” x 40” online or up to 40” x 60” in any retail store. To prepare for your scarf, we first steam it and then lightly sew it to the top of a mat to look perfect.

We make it easy to hang and enjoy your framed art! All our frames come with appropriately-sized hanging hardware and everything you need to easily display your frame.

A good rule of thumb for most pieces is to position the vertical center of your framed piece about 57” above the floor. If you’re hanging a frame above a piece of furniture, we recommend you hang your piece 7 to 10 inches above the top of the furniture. Click here for more tips & tricks for hanging your art.

We use corner brackets for larger pieces, and you can see our tips and tricks to hanging a piece with corner brackets here.

Yes! We have a beautifully curated collection of Tabletop Frames designed to stand on a flat surface.

We also offer frame easels to display pieces up to 16” x 20”. Frame easels are an add-on presented on the frame design page and in cart, and they’re available for an extra $20.

We recommend a dry microfiber cloth or soft cloth towel to clean your framed art. If you’d like to use a cleaning solution, we recommend water with a drop or two of dish soap. Avoid using any cleaners that contain bleach to prevent damage or discoloration to your frame.

It is important never to use ammonia or abrasive cleaners on your acrylic glazing to keep from scratching the acrylic. We recommend simply using a soft cloth here too.

Reach out to us and we will ship you any additional hardware you may need for free (typically ships within 1-3 business days).

All of our custom frames come sealed with a custom, kraft paper backing to protect your art from dust and moisture. The backs are not constructed to be removable so that we can guarantee the protection and longevity of your art for years to come.

If you’re looking for a frame with a removable backing, so that you can swap your art or photos over time, we recommend choosing from our selection of Tabletop Frames. All Tabletop Frames come with a removable backing, so you can easily update what’s inside at home. Additionally, we offer complimentary photo printing in all of our retail stores to make it easy to change the photo inside your Framebridge tabletop frame.

The easiest way to design a matching set for multiple frames is to visit a retail store where one of our talented design experts can help you design a series of frames all at the exact same dimensions.

If you’re ordering online and you want your frames to be exactly the same size, you can specify your ideal size in the “Special Instructions” field in your cart at checkout, and we’ll ensure a uniform final frame size for all pieces. If you do not have a specific size in mind, you can leave a Special Instruction that just requests that the final frame sizes match.

We accept all major US credit cards (Visa, MasterCard, American Express, JCB, and Discover) as well as Apple Pay, Google Pay & Shop Pay.

We’re thrilled to partner with Zola to offer custom framing credit as a registry gift!

Here’s how to redeem your Zola Gift Card:

• Browse our site and select the items you’d like to frame.
• When you’re ready to checkout, apply your gift card code (starting with either a G or Z) in the Discount Code or Gift Card box. This box can be found on the right side during checkout.
• Any remaining balance will remain on your Gift Card. To check your gift card balance, click here.

We do not currently offer a way to split payments across multiple credit cards/payment types.

Yes. We do not have functionality to automatically recognize tax-exempt accounts, but we will review and process eligible tax refunds accordingly.

Please email us at support@framebridge.com with your order number(s), and resale certificates/other tax-exempt forms, and we can adjust your order.

We’re proud to partner with Artists, Interior Designers and members of the Trade.

Program benefits include:

• 10% trade discount on all Framebridge products with no minimums
• Access to additional trade-exclusive promotional offers
• Tax-exempt checkout

If you’re an artist interested, click here to learn more and apply to join our Artist Program.

If you’re an interior designer or member of the trade, click here to learn more and apply to join our Trade Program.

Yes! Sample kits are available for purchase here.

We offer concierge support for businesses via our Corporate Program. Whether you’re looking for custom framing for your office, retail or commercial space or looking for a large scale corporate gifting program, we have custom solutions for every use case.