March 27, 2020 Update
We’ve temporarily closed our framing factory at the direction of the Kentucky Governor to close all “non-life sustaining” businesses due to the spread of COVID-19. We are supportive of this decision to keep the community safe, but very cognizant of the inconvenience to you. We remain committed to delivering excellence to our customers within an expedient timeline, but must follow guidance from the government and prioritize the safety of our employees and Kentucky citizens.
This page serves to outline everything we’re doing to ensure continued monitoring, safety, and delivery of current and future orders, but please feel free to reach out to us with any questions or concerns.
Frequently Asked Questions
Should I place an order?
Absolutely! While we have temporarily closed our factory in Kentucky out of direction from the government, business is still running, and we’re really excited to frame something special for you as soon as we reopen.
For uploaded digital photos, we anticipate getting back to work in 3 weeks. Anything purchased right now, will most likely get framed in 3 weeks. We’ll email you if that changes.
For mail-in items (like posters, artwork, or physical photos), we’re still sending packaging and receiving art sent to us. We’re safely storing your art once received and will email you the moment we’re able to resume work. At this time, we anticipate resuming work in 3 weeks. Anything received at our factory during this time period will begin work then, and should ship shortly afterwards.
I have an order in process—will that be affected?
If you have an order currently at the factory that has not yet shipped to your home, rest assured that it will be secure throughout this period. We will resume work on your order as quickly as we are able, currently anticipated to be in 3 weeks.
If you’re waiting for us to send you packaging or if you haven’t sent your art to us, you can still send our way. A small team will be in place to receive your artwork and safely store it until we resume framing. You should also feel free to hang on to it until we resume normal operations. We’ll email you when we’re back in action.
If you have an order in transit to us, we’ll have a small team working to receive those orders—you’ll receive an automated email as soon as they are received at our factory.
If your piece is currently in transit from our factory to your home, please feel free to track it via your account page and automatic communications that have already been sent to you!
While your KY factory is closed, what measures are you taking for your employees there?
Before this mandated closure, we voluntarily closed for four days in order to initiate a broadscale, factory wide sanitation. Amid this crisis, we’ve been actively seeking advice from the CDC and other manufacturing working groups to enact best practices among our workforce and workplace.
We care deeply about our employees as they are the lifeblood of our organization. We’re amid a period of severe volatility and uncertainty. During this temporary closure, our employees will receive paid sick leave. They will still have access to benefits and will be encouraged to stay home in congruence with the direction of local authorities.
I don’t want to go to the UPS Store, but I’ve placed an order with you. What should I do?
Feel free to hold on to your art until you feel comfortable going out. We’re here when you’re ready.
Schedule a UPS pickup for a small fee.
Find a convenient UPS Access Point (like a grocery store or pharmacy) near you.
March 23, 2020 – A Note from our CEO
Dear Framebridge Community,
During these unsettling and unprecedented times, the safety and well-being of our customers, employees, and the broader community is on the top of our minds. I wanted to personally reach out and describe some of the actions we are taking to be good neighbors and community partners:
We have decided to close our stores temporarily, to encourage social distancing.
It remains our pleasure to serve you at framebridge.com and on our app, and our talented team is committed to delivering the same high-quality, beautiful custom frames you expect. Our design team, including our all-star retail managers, are waiting to assist you virtually with any of your wonderful projects and gifts.
As we navigate a lot of uncertainty together, we'll do our best to do what's right, and we hope we're able to continue to share inspiration, joy, and positivity in your homes, feeds and inboxes.
Our business is a life-affirming one—we see your life highlights and the people (and pets and places) you value most. We really believe that by surrounding yourself with things you love you will be reminded to experience more of them. We know many of these things—adventures and education and athletic pursuits—are on hold now. We hope your memories of them bring you some joy until you get out there again.
Please know we are thinking of you and your loved ones and appreciate the role we get to play in your lives. If you have any questions, feel free to reach out to us any time.
Founder & CEO