Question 1

How long will my order take?

Accepted Answer

Digital Upload orders ship within 1-5 days. Physical or Mail-In Item orders ship within 5-10 days after your art is fully received in our factory.

Question 2

What's the status of my order?

Accepted Answer

You can view the delivery timeline for your order from your account page at any time. Digital Upload orders will receive a delivery timeline immediately after purchasing. Physical Item orders will receive a delivery timeline once your art is fully received by our factory team.

Question 3

What if I'm unhappy with my order?

Accepted Answer

Your happiness is our top priority, and we're proud to offer a Happiness Guarantee. If you’re not 100% happy with your order for any reason let us know and we’ll make it right.

Question 4

How much will it cost to frame my piece?

Accepted Answer

Our pricing is based simply upon the size of your piece and ranges from $39-$209. To see how much it will cost to frame your piece, visit our Pricing Page .

Question 5

How do I design a gallery wall?

Accepted Answer

You can design your gallery wall in two ways—choosing a predesigned gallery wall layout for your digital photos or creating a totally custom gallery wall. Our predesigned gallery walls come with life-size hanging guides that tell you exactly where to put your nails on your wall and make it easy to hang in 10 minutes or less. Our Gallery Wall Consultation service can help you design a custom gallery that may include your own design, framed physical pieces, or can complement existing structures on your wall.

Question 6

How do I mail you my art?

Accepted Answer

We provide free prepaid packaging to make it easy to mail us your art. All Framebridge provided prepaid packaging and labels should be sent via UPS.

Question 7

How can I return or exchange my order?

Accepted Answer

We're proud to stand behind our Happiness Guarantee. If you're not 100% happy with your order for any reason, let us know and we'll make it right. To get started, fill out this form .

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